Quality Excellence Event

After a wonderful event where we brought together leaders in quality improvement across health and social care, we've compiled a brief overview of some of the key outputs from this event. 


Thank you all for engaging and devoting the time to share your perspectives on quality for our Quality Excellence Event. Our customers drive exceptional quality on a daily basis and being able to tap into that knowledge is invaluable. It is often easy to forget the why and the day was a great reminder of why we do the work we do.
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Our goal at Tendable is to remove friction in how quality is assessed, with a focus on increasing clinical time and supporting patient care.
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Thank you once again for your support and we look forward to seeing you at the next Quality Excellence Event.
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- Abbas Bukhari, Head of Customer Success

An overview of our Quality Excellence Event:

• Strategies for embedding and owning data quality within clinical teams.
• Methods of driving engagement and quality through buy-in with both senior leadership and frontline staff, potentially through:
  1. Reward and recognition strategies.
  2. Involving all levels of your organisation your quality improvement programme design, with effective feedback loops.
  3. Using accreditation programmes to drive tangible culture change.

• Insight into how the CQC review will impact leaders and individuals across England.
• How Tendable continues to help support the work of healthcare leaders with our new product features.

A commentary on the 'Review into the operational effectiveness of the Care Quality Commission' report by Dr Penny Dash ‍

Dr Penny Dash, Chair at North West London Integrated Care Board, gave a talk on her recently published 'Review into the operational effectiveness of the Care Quality Commission' report including her recommendations for healthcare providers when working with the CQC, followed by a Q&A.
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Question: Are there other countries that do regulation well that we could be learning from?

Answer: In terms of safety metrics, we're kind of in middle of the pack. The big thing that the research is telling me is that the countries who are leading in terms of safety and avoidable harm, are tighter on safety management and accountability systems within government structures.

Currently the US is probably the best at that, and the furthest ahead being very good on standardised operating processes.

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Question: As a provider, what is the key take away that I need to understand for when the recommendations come into practice?

Answer: So, the first question is, how do we get organisations to be fantastic is fundamental. As a provider you should ask yourself, who is working as a team within your system? And then within your immediate team of maybe 5-10 people, how are you thinking about what does high quality care look like?

Ask your teams how they are thinking about safety and seeking to minimise errors and minimise harm?

Then think about effectiveness. Have you really got evidence-based care here?  The key thing is activity, and ensuring that your teams are active when it comes to quality and that is going to improve your quality outcomes.

Lastly, how are you measuring this activity? Are you thinking about the things we want to do in terms of ultimately improving life expectancy and quality of care from the team to the directorate to the organisational level.

Highlighting risk and informing risk reduction‍

Our panel featured Helen Bonello from Cardiff and Vale UHB and Andrew McGovern from Kettering General Hospital, who discussed the importance of evidencing how quality data can be utilised in conjunction with other metrics including outcomes, patient feedback and staff feedback to highlight risk and inform reduction efforts.‍

When looking at your day-to-day data, it’s important to regularly review your data to ensure your front-line teams are aware of the risks and what they can do to mitigate those risks.

Quality starts at the front-line.

We found that a regular programme review is key to ensuring risk is managed effectively, here are three things to consider as you review your inspection programme:

• Incorporate data from a range of sources, such as collating feedback from frontline users, providing your team with the latest guidelines policy updates and data on the 'top risks' across your organisation.
• Establish that the correct people are involved in the review process, with input from subject matter experts. Make sure you know from the outset who will have the final say where there is disagreement between teams.
• Ensure content is updated, and that the changes are communicated to users, as well as, any analysis and reports are updated appropriately.

Building a culture of quality‍

Our second panel discussion of the day included Chris Terrahe from Croydon Health Services NHS Trust, and Rebecca Pulford from Essex Partnership University NHS Foundation Trust (EPUT) and Jasek Szymanski from Ramsay Health who talked about their own experiences when it comes to building a culture of quality as well as the different ways you can build a culture of quality across your organisation.

‍Set the bar with your quality inspection programme to understand care quality across your organisation

The culture of quality begins to be built once there is transparency, accountability and ownership across the organisation.

Faster access to insights equals to swifter action taken to reduce risks

Faster access to insights, allowing swift action to be taken when risks are flagged, allow your front-line teams to easily build a culture of quality, reassurance and accountability. Swift, informed action based on robust data not only improves patient outcomes but also fosters a proactive environment where continuous improvement is the norm.

Regulate your requirements through your quality inspection programme with efficiency

Demonstrating compliance doesn't have to drain your resources whether that is cost or time. By fostering a robust quality culture, your organisation can embed compliance into your everyday processes and be inspection ready at all times..

This approach encourages open communication, continuous learning, and accountability so that quality is everyone's responsibility, reducing the need for extensive oversight and intervention.

Share best practices and build an accreditation programme using Tendable

Accreditation programmes and other quality programmes serve as a powerful tool to motivate staff by highlighting their commitment to care quality and providing well-deserved recognition. These programmes set clear benchmarks for excellence, encouraging continuous improvement and accountability.

This is a great way to motivate your front-line staff and celebrate your culture of quality!

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It was fantastic to see our customers from across the country join us to talk about quality improvement across health and social care.

We hope to see you at the next one! 

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We are excited to invite you to our upcoming webinar "Quality in Health and Social Care - Trends in Regulation" in partnership with the Care Quality Commission.

We have some incredible speakers such as Chris Day, Director of Engagement from Care Quality Commission and Blessing Iroha-Chukwu, Special Advisor to Tendable.

During this webinar we will cover:

• The key challenges faced by healthcare regulators in recent years in helping oversee provider quality.
• The response to these challenges and discussing the CQC approach into the future, with implications both on a macro and micro level.There will also be an opportunity for webinar attendees to ask questions of our panel focused on these topics at the end of the session.
  
  🗓️ 4th December 2024
  ⏰ 11:00AM - 12:00PM (GMT)